Shipping Policy
Effective Date: July 9, 2026
Thank you for shopping with Kalasakhi. We are committed to delivering your handmade Lipan Art products safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
All Kalasakhi products are handcrafted with care. Orders are processed after successful order confirmation and receipt of the required advance payment.
- Processing Time: 2–3 Business Days
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Timeline
After your order is processed and dispatched:
- Estimated Delivery Time: 5–7 Business Days
Delivery timelines are estimates and may vary depending on your location, courier services, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Locations
Currently, Kalasakhi ships only within India.
At this time, we do not offer international shipping.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Any promotional free shipping offers will be clearly mentioned on the website whenever available.
5. Order Tracking
Once your order has been dispatched, you will receive shipment details and tracking information (where available) via your registered email address, mobile number, or WhatsApp.
6. Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed due to an incorrect address, incorrect contact information, customer unavailability, or refusal to accept the shipment, the order may be returned to us. Any additional shipping charges for re-dispatch may be borne by the customer.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including a valid mobile number and PIN code.
Kalasakhi will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
8. Damaged Shipments
We take great care in packaging every handmade product.
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Share clear photographs and an unboxing video showing the damaged product and packaging.
- After verification, we will arrange a replacement if the damage occurred during transit.
Requests made after 48 hours may not be eligible for replacement.
9. Handmade Products
As all our products are handcrafted, slight variations in color, texture, finish, size, and design are natural characteristics of handmade art and should not be considered defects.
10. Delays Beyond Our Control
While we strive to deliver every order on time, Kalasakhi is not responsible for delays caused by:
- Natural disasters
- Extreme weather conditions
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier service delays
- Other events beyond our reasonable control
11. Contact Us
For any shipping-related questions or assistance, please contact us:
Kalasakhi
Owner: Deepika Chhalotre
Email: parisha.arts110@gmail.com
Phone: +91 831 965 4816
Address:
15B, Maa Sharda Nagar,
Sukhliya, Indore,
Madhya Pradesh – 453010, India
