Return, Replacement & Refund Policy

Effective Date: July 9, 2026

At Kalasakhi, every Lipan Art product is handcrafted with care and attention to detail. Since our products are handmade and often made specifically for each customer, please read our Return, Replacement & Refund Policy carefully before placing an order.

1. No Return Policy

Kalasakhi follows a strict No Return Policy.

Once a product has been delivered successfully, it cannot be returned for reasons such as:

• Change of mind

• Personal preference

• Incorrect product selection by the customer

• Minor variations in colour, texture, size, or finish due to the handmade nature of the product

Each handmade piece is unique, and slight variations are a natural characteristic of handcrafted artwork and are not considered defects.

2. Replacement Policy

We offer replacement only under the following circumstances:

• The product is damaged during transit.

• You receive the wrong product.

To request a replacement:

• Notify us within 48 hours of receiving your order.

• Email us at parisha.arts110@gmail.com with your order number.

• Attach clear photographs and an unboxing video showing the damaged or incorrect product.

After verifying the issue, we will arrange a replacement at no additional cost.

Replacement requests made after 48 hours of delivery may not be accepted.

3. Non-Eligible Replacement Requests

Replacement requests will not be accepted in the following cases:

• Damage caused after delivery due to improper handling or misuse.

• Normal wear and tear.

• Slight colour differences caused by screen settings.

• Minor variations in handmade products.

• Requests submitted without sufficient proof (photos or unboxing video).

• Requests made after the 48-hour reporting period.

4. Refund Policy

Refunds are only processed if:

• A replacement cannot be provided due to product unavailability.

• Kalasakhi approves the refund after reviewing the claim.

Approved refunds will be credited to the original payment method within 5–7 business days, depending on your bank or payment provider.

5. Payment Terms

To confirm your order:

• 50% advance payment is required at the time of placing the order.

• The remaining 50% payment is payable at the time of delivery, where applicable.

Orders are processed only after the advance payment has been successfully received.

6. Order Cancellation

Once an order has been confirmed, it cannot be cancelled.

Please review your order details carefully before completing your purchase.

7. International Orders

Currently, Kalasakhi ships only within India.

We do not accept or process international orders at this time.

8. Contact Us

If you have any questions regarding this policy or need assistance with a damaged or incorrect product, please contact us:

Kalasakhi

Owner: Deepika Chhalotre

Email: parisha.arts110@gmail.com

Phone: +91 831 965 4816

Address:
15B, Maa Sharda Nagar,
Sukhliya, Indore,
Madhya Pradesh – 453010, India